IMPERSONATION
Walk in your user's shoes
Whether you're trying to get to the bottom of a tricky customer issue, or just want to give a demo with real data, user impersonation is sure to make your life simpler.
FEATURES
Resolve problems faster
and unblock your users
Empower your team
Engineers can troubleshoot through code, but many issues are resolved by understanding the user’s view. With user impersonation, support and product teams can address more issues independently, reducing the need for engineers and bug reports.
Skip the back and forth
Talking to users can be educational... or frustrating. They may struggle to explain their issue or delay responses, leaving you worried about an untraceable bug. With PropelAuth’s User Impersonation, you can instantly view what your user sees.
Safety features, built in
User Impersonation is a powerful tool, but it doesn’t make sense for everyone to have access. Our granular controls allow you to enable and disable access for any of your team members. You can also add extra limitations around what your team members can do while impersonating a user, so you always have peace of mind. If you'd like to keep an eye on user impersonation sessions, you can choose to be alerted via webhooks, email or Slack.
FAQ
Frequently asked questions
Can anyone impersonate a user?
Can I view actions my employees took while impersonating users?
I have less frequently asked questions...
TESTIMONIALS
The API documentation, the customer support and the overall experience is unparalleled.
Pujun Bhatnagar
Kintsugi, Founder
I just want to mention that the SAML feature is awesome... PropelAuth was a life saver there.
Tyler Johnson
Tennr, Founder
[PropelAuth] allowed us to focus on our main product features, while not worrying about the auth portion.
Josh Gray
Artemis, Founder
Incredibly easy set up, new features dropped all the time. [The team] has been fantastic every step of the way. I cannot recommend PropelAuth highly enough.
Stephen Campbell
Revamp, Founder
We’re using Propelauth for authentication, and it’s been fantastic. The organization, user management, and everything else is top-notch and I’m thrilled with my decision to use it.
Founder
Stealth
Auth is basically the only part of our system that isn’t always on fire as we grow.
Founder
Seed Stage Startup
No product too complicated
Ship with confidence, knowing you’re prepared to handle any user challenge your customers bring.